Returns and Refunds

1.  TERMS OF TRADE

All prices listed exclude GST.

2.  CUSTOMER SERVICE – RETURNS, EXCHANGES:

(a)       Subject to Clause 6(b) in the unlikely event that the Products you have purchased are spoiled or are damaged to the extent that they are unusable, DMS will, at its cost, replace the Products or refund your money, if the Products are returned to DMS within forty eight (48) hours of delivery. DMS does not issue refunds for costs incurred by the company such as delivery and warehouse charges.

(b)       Before returning a Product under Clause 6(a), you must first contact DMS to provide us with details of the defect or damage concerned, your details and details of your DMS product, proof of purchase and any other details that will assist us to process the return.

(c)       Returned products must be safely packed by you in their original packaging and returned in the original condition in which they were received.  We will not be held liable for damage to products incurred during return shipping.

(d)       DMS will exercise its discretion as to whether to issue a refund or provide replacement goods where the Products have been damaged in any way by you or returned to DMS outside the Warranty Period (dependant on the circumstances). 

(e)       In all other cases, including ‘change of mind’, DMS will exercise its sole discretion as to whether to accept returns of the Products and issue refunds, exchanges or credits.  You will bear the cost of the return of the unwanted Products to DMS in these circumstances and the freight costs of any exchanged or replacement goods issued to you.  A $25.00 restocking fee may be applied. 

3.  SALE ITEMS:

Sale items are non-refundable and non-returnable. They may be promotional or clearance items with limited stock available.  For full product details on sale items please contact DMS to ensure the product is correct for you before placing your order.

4.  PROMOTIONS & GIFTS:

DMS reserves the right to substitute or cancel without notice all promotional and gift with purchase items.

COMPANY INFORMATION

Disposable Medical Supplies

ABN: 24150679388

Mail Address: PO Box 8617, Perth 6849, Western Australia

Warehouse Address: 2 Hugh Edwards Drive, Perth Airport, Western Australia

Call: 1300 721 586